Member Experience Concierge — Front Desk (Flexible Hours)

Planet Fitness; Naples (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Naples, FL is seeking a Front Desk Associate to welcome members and guests with a friendly, professional demeanor, ensuring a clean, organized club environment. You will handle member inquiries, process check-ins and billing, assist with memberships, and help promote services and training options.

The role requires excellent communication and the ability to multitask in a busy gym setting.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Ability to work in fast-paced environment.
• Evenings and weekends availability.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests warmly and professionally.
• Assist members with inquiries about membership options and services.
• Check-in members and handle membership-related transactions.
• Maintain a clean, organized front desk area and club lobby.
• Promote memberships, personal training, and other services.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Job description

Planet Fitness in Naples, FL is seeking a Front Desk Associate to welcome members and guests with a friendly, professional demeanor, ensuring a clean, organized club environment. You will handle member inquiries, process check-ins and billing, assist with memberships, and help promote services and training options.

The role requires excellent communication and the ability to multitask in a busy gym setting.