Member Experience Concierge (Front Desk)

Equinox; Los Angeles (CA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Complimentary Club membership

Access to Personal Training, Pilates,

Job summary

Equinox is hiring energetic Front Desk Associates in Los Angeles to warmly welcome members and guests, answer calls, and respond to inquiries. You will update accounts, maintain a tidy workspace, and support other departments as needed.

The role emphasizes guest service, reliability, and a positive attitude in a fast-paced environment. This position offers a frontline experience at a premier fitness and lifestyle brand, with opportunities to engage with members and contribute to a

Qualifications

• 1 year in customer service or related experience required.
• High school diploma or GED required or equivalent work experience.
• Reliable, professional, energetic, and friendly.

Responsibilities

• Professionally greet members and guests.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with related tasks.

Skills

Customer service

Communication

Education

High school diploma

Job description

Equinox is hiring energetic Front Desk Associates in Los Angeles to warmly welcome members and guests, answer calls, and respond to inquiries. You will update accounts, maintain a tidy workspace, and support other departments as needed.

The role emphasizes guest service, reliability, and a positive attitude in a fast-paced environment. This position offers a frontline experience at a premier fitness and lifestyle brand, with opportunities to engage with members and contribute to a