Front Desk Receptionist

Country Club of Detroit; Grosse Pointe Farms (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Country Club of Detroit in Michigan is seeking a friendly receptionist to greet members and guests, manage the front desk, and support club operations. The role focuses on delivering exceptional customer service and maintaining a presentable, professional atmosphere.

The receptionist will handle reservations, switchboard duties, room status updates, and coordination with housekeeping and maintenance. The position requires excellent communication, reliability, and availability to work days,

Qualifications

• Effective communication skills, verbal and written.
• High school diploma or GED required.
• Ability to operate electronic reservation system and Microsoft Office.
• Receptionist experience in clubhouse operations preferred.
• Must be legally eligible to work in the United States.
• Ability to work days, evenings, weekends and holidays.

Responsibilities

• Ensure members and guests have an exceptional experience at all times.
• Coordinate switchboard and incoming calls.
• Create reservations for dining, events, and facilities.
• Coordinate room status updates with housekeeping and maintenance.
• Process mail, packages and messages and manage guest charges where applicable.
• Maintain club cleanliness and safety procedures; assist with general front desk tasks.

Skills

Effective communication

Verbal and written communication

Customer service mindset

Education

High school diploma or GED

Tools

Electronic reservation system

Microsoft Office

Job description

Description

The Receptionist establishes a warm and welcome atmosphere for our Members and their guests. The primary goal of this position is to provide an outstanding customer experience and support to all Members and guests with a presentable, friendly and outstanding people skill set.

Summary:

Essential Job Duties:

• Ensuring the Membership and their guests have an exceptional experience every time
• Achieving maximum satisfaction and overall success through the control of quality of service
• Implementation and enforcement of all Club rules for members, guests and staff
• Creating reservations for all areas including events, dining, bridge events, racquet sports and overnight suites
• Coordinating room status updates by notifying Housekeeping or Maintenance of all information regarding check-outs, special requests, guestroom maintenance, etc.
• Follow procedures for issuing and closing safe deposit boxes used by members and guests
• Posting and filing all charges to Member’s accounts accurately
• Process mail, packages and messages
• Participating in overall Club maintenance and cleanliness; familiar with all safety and emergency procedures
• Facilitating switchboard and incoming calls
• Other tasks and assignments may be assigned outside of this job description

Requirements

Minimum Skills & Qualifications:

• Effective communication skills, verbal and written
• High school diploma, GED equivalent or higher required
• Ability to operate electronic reservation system, Microsoft Office
• Receptionist experience in Clubhouse operations or similar job role experience preferred
• Must be legally authorized to work in the United States
• Ability to work days, evenings, weekends and Holidays

Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Country Club of Detroit retains the right to change or assign other duties to this position.