Fitness Center Guest Experience Specialist | Flexible Schedule

Country Club of Detroit; Grosse Pointe (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Country Club of Detroit is seeking a friendly Fitness Center Receptionist to greet Members and guests and act as the primary contact for the center. The role focuses on delivering exceptional service while supporting daily operations and maintaining professional standards.

The position requires strong communication, multitasking, and proficiency with Microsoft Office and reservation systems; a flexible schedule including days, evenings, weekends, and holidays is preferred.

Qualifications

• High school diploma or GED required.
• Receptionist/front desk experience preferred.
• Strong verbal and written communication.
• Excellent interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and reservation systems.
• Professional appearance and demeanor.
• Must be at least 18 years old.
• Must be legally authorized to work in the United States.
• Flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Greet and welcome Members and guests in a friendly, professional manner.
• Provide information in person, by phone, and by email.
• Schedule and bill appointments for fitness classes and services.
• Manage reservations across club departments and events.
• Operate the switchboard and coordinate room status with housekeeping.
• Maintain reception area cleanliness and organization.
• Assist with light administrative tasks as needed.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Problem solving

Professional appearance

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Country Club of Detroit is seeking a friendly Fitness Center Receptionist to greet Members and guests and act as the primary contact for the center. The role focuses on delivering exceptional service while supporting daily operations and maintaining professional standards.

The position requires strong communication, multitasking, and proficiency with Microsoft Office and reservation systems; a flexible schedule including days, evenings, weekends, and holidays is preferred.