Branch Supervisor: Lead Operations & Member Experience

Pelican State Credit Union; Hammond, Northern (LA, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance (medical, dental, &

Health Savings Account

Life Insurance

Paid Vacation & Sick Leave

15 Paid Holidays including Cultural FP

401K with company match

Job summary

Pelican Credit Union in Hammond, LA is seeking a Branch Supervisor to support daily branch operations, supervise front-line staff, and ensure regulatory compliance and exceptional member service. You will help drive branch performance, audit cash, and oversee loan operations in the Branch Manager’s absence.

This full-time position offers a Monday–Friday schedule (8:30 am–5:30 pm) at the Hammond Branch, 1110 SW Railroad Ave, Hammond, LA 70403.

Qualifications

• 3 years of financial institution experience including teller and/or contact center duties.
• 1 year of lending or loan processing experience.
• Strong background in sales.
• Eligible to be licensed to sell all necessary insurance products.

Responsibilities

• Oversee cash audits, including teller drawers, vaults, TCR, and ITM/ATM cash loading under dual control.
• Monitor, order, ship, and balance all cash for the branch.
• Promote a strong sales and service culture while coaching staff, setting expectations, tracking performance, and meeting member needs.
• Actively support branch business development through community engagement and relationship building.
• Perform duties of all branch employees as needed—taking loan applications, booking loans, and opening new accounts.
• Provide guidance and training for new employees.

Skills

Sales experience

Financial services experience

Communication skills

Customer service

Problem solving

Education

High school diploma or GED

Job description

Pelican Credit Union in Hammond, LA is seeking a Branch Supervisor to support daily branch operations, supervise front-line staff, and ensure regulatory compliance and exceptional member service. You will help drive branch performance, audit cash, and oversee loan operations in the Branch Manager’s absence.

This full-time position offers a Monday–Friday schedule (8:30 am–5:30 pm) at the Hammond Branch, 1110 SW Railroad Ave, Hammond, LA 70403.