Member Experience Concierge

Oregon Health & Science University; Portland (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

Oregon Health & Science University (OHSU) March Wellness and Fitness Center in Portland is seeking a Front Desk Associate. You will greet members, process registrations, answer phones, operate POS, and provide information on memberships, programs and events.

Responsibilities include opening/closing the facility, ensuring SOP compliance, delivering excellent customer service and maintaining a safe environment. AHSU encourages flexible, team-oriented individuals with strong communication skills.

Qualifications

• Public contact training or experience which included exchange of information, goods, or money.
• Exceptional customer service skills.
• Ability to multitask in a fast-paced environment.
• Ability to work independently, be flexible and meet deadlines.
• Outstanding people skills.
• Great communicator with the ability to communicate to member and staff in a courteous, friendly and professional manner.
• Strong organizational skills.
• Proficiency with MS Word, Excel and Outlook.
• BLS HeartCode or CPR/AED certification.

Responsibilities

• Open the facility, using SOP processes to ensure work unit is ready for operation.
• Close the facility, using SOP processes to close and secure the facility.
• Greet members by name, answer phone calls, operate POS, follow all SOPs, use membership software, update center information and schedule appointments.
• Provide information and registration for membership, programs, events and classes.
• Execute superior customer service.
• Demonstrate knowledge, ability and implementation of all polices and procedure related to the Front Desk operations.
• Maintain a safe and clean environment.
• Enroll and process new members.
• Other duties and special projects as assigned.

Skills

Public contact

Exceptional customer service

Multitasking

Independent work

People skills

Communication

Organizational skills

Education

High School diploma

One year of public contact experience

Upscale environment experience

Customer satisfaction track record

Microsoft Office proficiency

Tools

MS Word

Excel

Outlook

Job description

Oregon Health & Science University (OHSU) March Wellness and Fitness Center in Portland is seeking a Front Desk Associate. You will greet members, process registrations, answer phones, operate POS, and provide information on memberships, programs and events.

Responsibilities include opening/closing the facility, ensuring SOP compliance, delivering excellent customer service and maintaining a safe environment. AHSU encourages flexible, team-oriented individuals with strong communication skills.