Member Experience Associate (Front Desk) | Flexible Hours

Planet Fitness; Hermiston (OR); On-site; USD 22,000 - 25,000; Full time

Job summary

Planet Fitness in Hermiston, OR is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering excellent customer service and helping maintain a clean, welcoming club environment.

You will assist with daily operations, membership questions, and transactions, while ensuring front desk areas, locker rooms, and bathrooms are well-presented throughout the day. A positive attitude and ability to multitask are valued.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• High school diploma or equivalent.
• Ability to work in a fast-paced environment; flexible hours.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members and handle membership-related transactions (billing, renewals).
• Maintain a tidy front desk and surrounding areas, including locker rooms and bathrooms.
• Educate potential members about benefits and sign-ups for memberships and services.
• Collaborate with team and management to maintain clean, safe, and welcoming club environment.

Skills

Customer service

Communication

Basic computer skills

Teamwork

Education

High school diploma or equivalent

Job description

Planet Fitness in Hermiston, OR is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering excellent customer service and helping maintain a clean, welcoming club environment.

You will assist with daily operations, membership questions, and transactions, while ensuring front desk areas, locker rooms, and bathrooms are well-presented throughout the day. A positive attitude and ability to multitask are valued.