Member Experience Concierge

Equinox; Plano (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on services

Job summary

Equinox is seeking a friendly front desk/guest services associate at our Plano, TX club. You will greet members, answer phones, assist with questions, and update member accounts with a focus on exceptional service.

The role requires 1+ year in customer service, a high school diploma or GED, and a proactive, energetic attitude. Computer literacy is essential; complimentary club membership and access to fitness services are included.

Qualifications

• 1 year+ experience in customer service or related role.
• Friendly, energetic, professional demeanor with strong people skills.
• Able to communicate effectively in person, by email, and by phone.

Responsibilities

• Greet members and guests in a professional manner.
• Answer phones and respond to member questions or concerns.
• Update members' accounts as needed and maintain accurate records.
• Keep the front desk area clean and organized.
• Assist with opening/closing or mid-day shifts as needed.
• Offer tours to members and prospective members.
• Deliver high-quality customer service to members and guests.
• Support other departments with related tasks when required.

Skills

Customer service

Communication

Computer literacy

Education

High school diploma/GED

Tools

Computer literacy

Job description

Equinox is seeking a friendly front desk/guest services associate at our Plano, TX club. You will greet members, answer phones, assist with questions, and update member accounts with a focus on exceptional service.

The role requires 1+ year in customer service, a high school diploma or GED, and a proactive, energetic attitude. Computer literacy is essential; complimentary club membership and access to fitness services are included.