Member Experience Concierge (Front Desk)

Equinox; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary club membership

Incentives and perks

Job summary

Equinox is seeking energetic Front Desk Associates in New York to greet members and guests, manage phone calls, and handle member questions in a fast-paced fitness club. You will maintain an welcoming area, verify IDs, and support other departments as needed.

The ideal candidate has at least 1 year of customer service experience, a high school diploma or GED, and a friendly, reliable, professional demeanor. Pay is $17 per hour with benefits and opportunities.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.

Responsibilities

• Professionally greet members and guests
• Scan membership ID’s upon members entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Skills

Customer service

Communication

Professionalism

Computer literacy

Education

High school diploma or GED

Job description

Equinox is seeking energetic Front Desk Associates in New York to greet members and guests, manage phone calls, and handle member questions in a fast-paced fitness club. You will maintain an welcoming area, verify IDs, and support other departments as needed.

The ideal candidate has at least 1 year of customer service experience, a high school diploma or GED, and a friendly, reliable, professional demeanor. Pay is $17 per hour with benefits and opportunities.