Member Experience Concierge

Talentify; Neenah (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits package

Pension program

Competitive compensation

Generous paid time off

Daytime hours

Commitment to work/life balance and社区/

Job summary

Community First Credit Union seeks a friendly Receptionist to be the first point of contact for members at the Neenah branch. You will handle in-branch greetings, incoming calls, and message distribution while maintaining organization and a welcoming atmosphere.

Two rotating shifts ensure coverage across daytime hours; the role emphasizes outstanding member service, check order assistance, and prompt problem resolution to support a positive branch experience.

Qualifications

• High school diploma or equivalent.
• At least one year of related experience.
• Excellent listening ability and verbal communication skills.
• Familiarity with Microsoft office suite.
• Passion for providing outstanding service to our members.

Responsibilities

• Provide outstanding, quality service to external and internal members
• Manage branch traffic by greeting members, determining their needs, and directing them to the person who can best serve those needs
• Take initiative to ensure members are served quickly and to assist members with problems
• Answer phones quickly and professionally and direct calls to the proper destination
• Record and distribute telephone or in-person messages
• Assist with check order processing and contact members when checks are received

Skills

Active listening

Verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Community First Credit Union seeks a friendly Receptionist to be the first point of contact for members at the Neenah branch. You will handle in-branch greetings, incoming calls, and message distribution while maintaining organization and a welcoming atmosphere.

Two rotating shifts ensure coverage across daytime hours; the role emphasizes outstanding member service, check order assistance, and prompt problem resolution to support a positive branch experience.