Receptionist

Community First Credit Union | Wisconsin; Neenah (WI); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Comprehensive benefits

Pension program

Competitive pay

Generous PTO

Daytime hours

Job summary

Community First Credit Union is seeking a Receptionist to provide a WOW experience for members and handle incoming calls with warmth and organization. You will be the first point of contact in the branch and play a key role in directing traffic and delivering outstanding service.

Two rotating shifts are offered, with daytime hours and opportunities to contribute to a friendly branch team committed to community service and member satisfaction.

Qualifications

• A high school diploma or equivalent is required.
• At least one year of related experience.
• Excellent listening ability and verbal communication skills.
• Familiarity with Microsoft Office Suite.
• Passion for providing outstanding service to members.

Responsibilities

• Provide outstanding, quality service to external and internal members.
• Manage branch traffic by greeting members and directing them to the right staff.
• Take initiative to ensure members are served quickly and to assist with problems.
• Answer phones quickly and professionally and direct calls to the proper destination.
• Record and distribute telephone or in-person messages.
• Assist with check order processing and contact members when checks are received.

Skills

Listening

Verbal comms

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

As a Receptionist, you will provide a WOW experience to our members, serving as the first point of contact for people coming into the branch, while handling incoming phone calls and prioritizing other responsibilities. If you believe that a smile and warm welcome can change someone's day, and have an affinity for providing exceptional service while staying organized and directing traffic - this might be the right position for you. Play a crucial role for Community First, as part of a fun branch team that is dedicated to making a difference!

As a Receptionist with Community First Credit Union, you will:

• Provide outstanding, quality service to external and internal members
• Manage branch traffic by promptly greeting members, determining their needs, and directing them to the person who can best serve those needs
• Take initiative to ensure members are served quickly and to assist members with problems
• Answer phones quickly and professionally and direct calls to the proper destination
• Record and distribute telephone or in-person messages
• Assist with check order processing and contact members when checks are received

There are two rotating shifts for this position:

Week 1: Monday through Friday from 8:15am - 1pm

Week 2: Monday through Wednesday from 1pm - 5:15pm, Thursday and Friday from 1pm - 6:15pm, and Saturday from 7:45am - 12:15pm

We are looking for a combination of:

• A high school diploma or equivalent
• At least one year of related experience
• Excellent listening ability and verbal communication skills
• Familiarity with Microsoft office suite
• Passion for providing outstanding service to our members

We also offer:

• A comprehensive benefits package
• An amazing pension program
• Competitive compensation
• Generous paid time off
• Day time hours
• A commitment to work/life balance and community service