Front Desk Experience Specialist - Flexible Schedule

Retro Fitness; Forked River (NJ); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Job summary

Retro Fitness is seeking a Front Desk staff member to be the face of the outlet, delivering a welcoming, team‑oriented experience for every member. The role requires strong communication, multi‑tasking, and a service mindset, with responsibilities spanning check‑in, issue resolution, sales, and merchandise.

You will work inside the facility with varied hours including mornings, evenings, and weekends, reporting to the General Manager and aligning with RETRO values to provide a positive member

Qualifications

• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multi-task.
• Customer service oriented.
• Punctual, responsible and pays attention to detail.
• CPR/AED training preferred.
• Prior sales experience in a retail setting is preferred.
• Successful completion of all Retro University courses.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
• Ensuring a safe and clean environment for all members and staff.
• Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

Skills

Customer service

Communication

Multi-tasking

Punctual

Sales

Job description

Retro Fitness is seeking a Front Desk staff member to be the face of the outlet, delivering a welcoming, team‑oriented experience for every member. The role requires strong communication, multi‑tasking, and a service mindset, with responsibilities spanning check‑in, issue resolution, sales, and merchandise.

You will work inside the facility with varied hours including mornings, evenings, and weekends, reporting to the General Manager and aligning with RETRO values to provide a positive member