Gym Front Desk & Member Experience Lead

Retro Fitness; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Job summary

Retro Fitness is seeking a Front Desk staff member to greet and check in members, resolve issues, drive membership sales and follow up with prospects. You will also stock merchandize and help maintain a safe, clean facility.

Shifts include mornings, evenings and weekends; attire is staff shirt with khaki or black athletic pants, sneakers required. Reports to the Retro Fitness General Manager in a fast-paced gym environment.

Qualifications

• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multi-task.
• Customer service oriented.
• Punctual, responsible and pays attention to detail.
• CPR/AED training preferred.
• Prior sales experience in a retail setting is preferred.
• Successful completion of all Retro University courses.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
• Ensuring a safe and clean environment for all members and staff.
• Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

Skills

Communication skills

Customer service

Multitasking

Punctuality

Team oriented

Sales experience

Retro University courses

CPR/AED training

Job description

Retro Fitness is seeking a Front Desk staff member to greet and check in members, resolve issues, drive membership sales and follow up with prospects. You will also stock merchandize and help maintain a safe, clean facility.

Shifts include mornings, evenings and weekends; attire is staff shirt with khaki or black athletic pants, sneakers required. Reports to the Retro Fitness General Manager in a fast-paced gym environment.