Member Experience Concierge

Life Time Inc.; Alpharetta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Life Time Inc. in Alpharetta, GA seeks a Membership Concierge II to deliver exceptional service, handle member inquiries, and support engagement with club programs and events.

You will act as first point of contact for members and guests, process account changes and payments, and contribute to member retention through personalized service and problem solving. A high school diploma and 1–2 years in customer service are required; hospitality certification progress encouraged.

Qualifications

• 1–2 years of customer service or sales experience.
• Ability to multitask and deliver high-quality customer service.
• Comfortable in a fast-paced environment and stand for extended periods.

Responsibilities

• Acts as the first point of contact for members and guests entering the resort.
• Builds relationships with members and guests to create extraordinary experiences.
• Handles inbound calls and outbound outreach to support engagement and acquisition.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance, changes, and transactions including payments.

Skills

Customer service

Sales

Verbal communication

Multi-tasking

Fast-paced environment

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality (preferred)

Job description

Life Time Inc. in Alpharetta, GA seeks a Membership Concierge II to deliver exceptional service, handle member inquiries, and support engagement with club programs and events.

You will act as first point of contact for members and guests, process account changes and payments, and contribute to member retention through personalized service and problem solving. A high school diploma and 1–2 years in customer service are required; hospitality certification progress encouraged.