Member Experience Concierge II

Life Time Inc.; Brookhaven (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Life Time Inc. in Brookhaven, GA is seeking a Membership Concierge II to manage member accounts, assist with program details, and enhance guest engagement.

You will educate members about programming, events, pricing, and policies while delivering exceptional service. The role emphasizes hospitality, relationship building, and service recovery, with opportunities for self-directed progression through hospitality certification levels and career planning.

Qualifications

• Must deliver high quality customer service, handle service recovery, and communicate effectively.
• Comfortable in a fast-paced environment and able to stand for extended periods (4 hours).
• Education: High School diploma or equivalent; preferred Hospitality degree.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies hospitality to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance, changes, and transactions including program and service payments.
• Serves as a contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Education

High School diploma or equivalent

Bachelor's Degree in Hospitality

Job description

Life Time Inc. in Brookhaven, GA is seeking a Membership Concierge II to manage member accounts, assist with program details, and enhance guest engagement.

You will educate members about programming, events, pricing, and policies while delivering exceptional service. The role emphasizes hospitality, relationship building, and service recovery, with opportunities for self-directed progression through hospitality certification levels and career planning.