Member Experience & Club Operations Associate

Bay Padel; Sunnyvale (CA); Vor Ort; USD 25.000 - 39.000; Teilzeit

Zusammenfassung

Bay Padel in Sunnyvale is hiring an Operations Associate to deliver a high-quality daily experience at our club. This front-desk role is the first contact for members and guests, with ownership of club presentation, inventory, and smooth daily operations.

The position supports community-building, event support, and process improvements, with at least 16 hours per week and a Bay Area-based candidate. Part-time and full-time options are available to join our growing team.

Qualifikationen

• Available at least 16 hours per week.
• Conversational English.
• Based in the Bay Area.
• Customer-focused and team-oriented.
• Bonus: experience in sales or the sports industry.

Aufgaben

• Serve as the primary front desk contact for members and guests.
• Create a welcoming, professional, and community-driven environment.
• Manage court bookings, memberships, POS transactions, and member accounts via PlayByPoint.
• Handle inquiries, calls, billing questions, and issue resolution with care and urgency.
• Build relationships with members and actively promote programs, leagues, and events.
• Maintain high standards of cleanliness, organization, and club presentation.
• Conduct regular walkthroughs and address operational issues proactively.
• Coordinate with vendors and elevate maintenance issues when needed.
• Ensure storage areas, equipment, and supplies are organized and maintained.
• Support execution of club events during scheduled shifts.
• Assist with setup, breakdown, and real-time operational needs.
• Identify opportunities to improve workflows and member experience.
• Support implementation of new processes and systems.

Kenntnisse

Conversational English

Customer-focused

Team-oriented

Bay Area based

Jobbeschreibung

Bay Padel in Sunnyvale is hiring an Operations Associate to deliver a high-quality daily experience at our club. This front-desk role is the first contact for members and guests, with ownership of club presentation, inventory, and smooth daily operations.

The position supports community-building, event support, and process improvements, with at least 16 hours per week and a Bay Area-based candidate. Part-time and full-time options are available to join our growing team.