Operations Associate South Bay

Bay Padel; Sunnyvale (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

Bay Padel in Sunnyvale is hiring an Operations Associate to deliver a high-quality daily experience at our club. This front-desk role is the first contact for members and guests, with ownership of club presentation, inventory, and smooth daily operations.

The position supports community-building, event support, and process improvements, with at least 16 hours per week and a Bay Area-based candidate. Part-time and full-time options are available to join our growing team.

Qualifications

• Available at least 16 hours per week.
• Conversational English.
• Based in the Bay Area.
• Customer-focused and team-oriented.
• Bonus: experience in sales or the sports industry.

Responsibilities

• Serve as the primary front desk contact for members and guests.
• Create a welcoming, professional, and community-driven environment.
• Manage court bookings, memberships, POS transactions, and member accounts via PlayByPoint.
• Handle inquiries, calls, billing questions, and issue resolution with care and urgency.
• Build relationships with members and actively promote programs, leagues, and events.
• Maintain high standards of cleanliness, organization, and club presentation.
• Conduct regular walkthroughs and address operational issues proactively.
• Coordinate with vendors and elevate maintenance issues when needed.
• Ensure storage areas, equipment, and supplies are organized and maintained.
• Support execution of club events during scheduled shifts.
• Assist with setup, breakdown, and real-time operational needs.
• Identify opportunities to improve workflows and member experience.
• Support implementation of new processes and systems.

Skills

Conversational English

Customer-focused

Team-oriented

Bay Area based

Job description

Bay Padel is hiring Operations Associate Team Members in the South Bay Area (Sunnyvale, San Jose).

Part-time and full-time roles available.

About Bay Padel

Bay Padel is the Bay Area's fastest-growing padel, pickleball, and wellness club, with locations across San Francisco and the South Bay. We exist to build a professional, inspiring environment where people of all backgrounds can connect, grow, and find belonging through the consistent pursuit of excellence, community, and personal elevation.

We are building a place where members come to compete, improve, and belong, and where the team behind the experience takes as much pride in the details as the players do on the court. As we expand across California, we are looking for people who share that standard.

About the Role

The Operations Associate is responsible for delivering a high-quality daily experience at Bay Padel. This is a front-desk–facing role and the first point of contact for members and guests, with ownership over club presentation, inventory, and smooth daily operations. The role also plays a key part in building community and ensuring a welcoming, well-run club environment.

Key Responsibilities

Member Experience & Front Desk

• Serve as the primary front desk contact for members and guests
• Create a welcoming, professional, and community-driven environment
• Manage court bookings, memberships, POS transactions, and member accounts via PlayByPoint
• Handle inquiries, calls, billing questions, and issue resolution with care and urgency
• Build relationships with members and actively promote programs, leagues, and events

Club Operations & Facility Ownership

• Maintain high standards of cleanliness, organization, and club presentation
• Conduct regular walkthroughs and address operational issues proactively
• Coordinate with vendors and elevate maintenance issues when needed
• Ensure storage areas, equipment, and supplies are organized and maintained

Inventory Management

• Conduct monthly inventory counts (pro shop, food & beverage) and report results
• Receive, verify, and organize incoming deliveries
• Monitor stock levels and flag replenishment needs

Events & On-Site Support

• Support execution of club events during scheduled shifts
• Assist with setup, breakdown, and real-time operational needs

Operations & Improvement

• Identify opportunities to improve workflows and member experience
• Support implementation of new processes and systems

What We’re Looking For

• Available at least 16 hours per week
• Conversational English
• Based in the Bay Area
• Customer-focused and team-oriented
• Bonus: experience in sales or the sports industry