Member Experience Concierge

In-Shape Solutions, LLC; Santa Maria (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in club retail items and 2

Opportunity for growth; professional开发

401(K) savings plan

Job summary

In-Shape Solutions, LLC is seeking a Member Experience Ambassador (MEA) to serve as the heartbeat of In-Shape Fitness. You will foster meaningful connections, deliver exceptional service to members, guests, and teammates, and uphold safety and cleanliness standards across our clubs.

As a MEA, you’ll guide new members, promote membership options, assist with app onboarding, lead tours of club amenities, and support retail initiatives while maintaining a welcoming, energetic environment.

Qualifications

• High School diploma or equivalent.
• Passionate about fitness and helping others in their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills both in-person and phone.
• Demonstrated customer service experience: friendly, outgoing, and approachable disposition.
• Works well under pressure and time constraints, and displays positive behavior in all member contacts.
• Basic computer skills.
• Attend and participate in required meetings and trainings as needed.
• Willing and able to work a flexible shift: evenings, weekends, and holidays.
• Bilingual skills a plus.
• Current CPR or ability to pass CPR certification within 60 days of hire date.
• First Aid Training, required only at clubs with pool slides

Responsibilities

• Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy.
• Provide membership options and help determine the best option based on their personal fitness goals.
• Support new members through our FitStart program, familiarizing them with the club and equipment.
• Assist members/new members with downloading the mobile app and getting started.
• Give club tours and highlight club amenities, activities, programs, and current promotions.
• Stock/Sell/Recommend retail items that will support the member’s specific fitness goals.
• Provide excellent customer service by promptly and accurately responding to member needs.
• Build our In-Shape community through a consistent member experience that is welcoming and motivating.
• Responsible for following and adhering to the In-Shape Clean Approach.
• Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed.
• Maintain a safe environment through the correct implementation of safety policies and procedures.
• Assist in building our In-Shape community of members through a consistent member experience.
• Assists in other areas of the club when needed.
• During the season, monitor the pool and slide as needed and implement slide rules at all times.
• Perform additional duties and responsibilities as assigned.

Skills

Customer service

Communication skills

Sales experience

Bilingual

Education

High School Diploma

Job description

In-Shape Solutions, LLC is seeking a Member Experience Ambassador (MEA) to serve as the heartbeat of In-Shape Fitness. You will foster meaningful connections, deliver exceptional service to members, guests, and teammates, and uphold safety and cleanliness standards across our clubs.

As a MEA, you’ll guide new members, promote membership options, assist with app onboarding, lead tours of club amenities, and support retail initiatives while maintaining a welcoming, energetic environment.