Wellness & Member Experience Concierge

In-Shape Fitness; Rocklin (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in club retail items and N

Job summary

In-Shape Fitness is seeking a friendly Member Experience Ambassador to engage members, guests, and staff while upholding high standards of cleanliness and safety.

The MEA will guide new members through FitStart, assist with app setup, and demonstrate club amenities, programs, and promotions tailored to individual goals. A pro-people attitude and flexibility are essential for success in this role.

Qualifications

• Must have a High School diploma or equivalent.
• Fitness passion and ability to motivate others in their wellness journey.
• Basic fitness and sales experience required.
• Excellent communication and listening skills in person and over the phone.
• Customer service minded with a friendly, approachable attitude.
• Capable of working under pressure with time constraints.
• Basic computer skills and willingness to participate in trainings.
• Willing to work flexible shifts including evenings, weekends, and holidays.
• Bilingual skills are a plus; CPR within 60 days of hire; First Aid training where required.

Responsibilities

• Get to know members and guests, present membership options, and recommend best fit for goals.
• Support new members through FitStart program and club familiarization.
• Assist with app onboarding and getting started with club resources.
• Give club tours, highlight amenities, programs, and promotions relevant to members.
• Stock, sell and recommend retail items aligned with members’ fitness goals.
• Provide excellent customer service by addressing member needs promptly and accurately.

Skills

Sales experience

Communication skills

Bilingual (plus)

Education

High School diploma or equivalent

Job description

In-Shape Fitness is seeking a friendly Member Experience Ambassador to engage members, guests, and staff while upholding high standards of cleanliness and safety.

The MEA will guide new members through FitStart, assist with app setup, and demonstrate club amenities, programs, and promotions tailored to individual goals. A pro-people attitude and flexibility are essential for success in this role.