Member Success Advocate

Redirect Health Inc; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Redirect Health Inc in Phoenix, AZ is seeking a Member Success Advocate to help members navigate healthcare benefits. The role focuses on resolving escalated issues, supporting members with empathy, and guiding them through next steps to improve overall satisfaction.

You will collaborate with internal teams to ensure seamless issue resolution and a positive member experience, turning complex healthcare challenges into simple, human outcomes for families.

Qualifications

• Strong communication skills with customers.
• Ability to investigate issues and propose solutions.
• Team player who collaborates across departments.

Responsibilities

• Own the resolution of escalated member issues with timely solutions.
• Engage with members empathetically and guide them through next steps.
• Educate members on health benefit plans and Redirect Health Application.

Skills

Empathy

Problem-solving

Excellent communication

Customer service

Job description

Member Success Advocate

Redirect Health Inc Phoenix, Arizona, United States

About this position

Healthcare shouldn't be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck and the same is true for your spouse and children.

• No monthly premiums
• No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It's part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance .

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you'll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People
We are always helpful, friendly, and human.

Own It to Completion
If we take something on, we see it through.

Always Improve & Adapt
We learn quickly and adjust without ego.

Always Start with "Yes, We Can Help You"
We lead with solutions and figure out the rest.

Succeed as a Team
We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.

If these values resonate with you, you'll feel at home here.

About This Role

Member Success Advocate exists to turn complex challenges into positive, meaningful outcomes for our members, ensuring every interaction ends with clarity, support, and trust.

In this role, you will:

• Serve Redirect Health members by supporting them through escalated issues and complex healthcare challenges
• Be responsible for resolving member concerns, improving their experience, and ensuring timely, thoughtful follow-through
• Directly impact how members experience healthcare by making it simpler, more human, and easier to navigate

This is a hands-on role for someone who:

• Enjoys problem-solving, helping people, and turning difficult situations into positive outcomes
• Takes ownership and follows through
• Wants their work to have real-world impact

What You'll Do

In this role, you will:

• Own the resolution of escalated member issues by investigating, analyzing, and delivering timely, thoughtful solutions.
• Support members by engaging with empathy, actively listening to their concerns, and guiding them through next steps.
• Educate members on their health benefit plan and the Redirect Health Application to assist members utilizing their health care benefits.
• Collaborate with providers, internal teams, and cross-functional partners to ensure seamless and effective issue resolution.
• Improve member experience by identifying trends, providing feedback, and helping prevent future issues.
• Advocate for members by ensuring they feel heard, supported, and confident in their care and coverage.

A strong performer in this role is known for:

• Staying calm and solution-focused in complex or high-pressure situations.
• Communicating clearly, simply, and with empathy.
• Consistently turning challenging situations into positive member experiences.

How Success Is Measured

Success in this role is measured by:

• Timely and effective resolution of escalated member issues.
• Positive member experience and satisfaction following