Member Experience Champion

GreenState Insurance Services LLC; Grimes (IA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Monthly incentive

Progressive benefits package

Job summary

GreenState Credit Union in Grimes, IA seeks a Member Service Representative to provide exceptional service at the front line, handling daily transactions and inquiries with accuracy and integrity. You will be the face of the credit union, helping members with deposits, withdrawals, transfers, and product information while upholding service standards and confidentiality.

The role emphasizes teamwork, positive member interactions, and a commitment to living GreenState values.

Qualifications

• High energy with the ability to engage members and build rapport.
• Thorough knowledge of deposit products and regulations.
• Accuracy in cash handling and recording transactions.
• Excellent telephone manners and communication skills.
• Ability to work with minimal direction and exercise sound judgment.

Responsibilities

• Greet members, answer questions, and process transactions.
• Balance and maintain cash drawer and vault operations.
• Promote GreenState products and services.
• Refer complex inquiries to appropriate departments.
• Maintain confidentiality of member information.

Skills

Interpersonal skills

High energy

Attention to detail

Cash handling

Customer service

Teamwork

Education

High school diploma or GED

Tools

Excel

Word

Database applications

Job description

GreenState Credit Union in Grimes, IA seeks a Member Service Representative to provide exceptional service at the front line, handling daily transactions and inquiries with accuracy and integrity. You will be the face of the credit union, helping members with deposits, withdrawals, transfers, and product information while upholding service standards and confidentiality.

The role emphasizes teamwork, positive member interactions, and a commitment to living GreenState values.