Member Experience Banker: Onboarding & Accounts

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

Acara Solutions is seeking a Relationship Banker - Member Account Specialist in Depew, NY. This front-line, member-facing role will onboard new members, open accounts, and help with account questions and transactions.

You’ll meet members in person and respond to calls and emails to ensure smooth service. You’ll work Mon-Fri 9am-5pm with occasional Saturdays; with 3+ years of customer service and cash handling, you’ll thrive in a collaborative, people-first environment that values accuracy and

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 1+ years of hands-on cash handling experience.
• Ability to travel between both branch locations.

Responsibilities

• Open an average of 8-10 new member accounts daily.
• Onboard new members and explain credit union ownership benefits.
• Identify member needs and recommend appropriate products and services.
• Assist with account questions, troubleshooting, and issue resolution.
• Handle 10-15 calls daily, return voicemails, and respond to member inquiries.
• Support online banking, digital services, and electronic transactions.
• Manage a high volume of interactions, assisting 40-50 members per day.
• Process teller transactions, including deposits, withdrawals, transfers, loan payments, and check cashing.
• Maintain an accurate cash drawer and follow cash-handling and audit procedures.
• Follow credit union policies, procedures, and compliance requirements.
• Support daily branch operations and assist team members as needed.
• Protect confidential member information.
• Contribute to a positive, collaborative, team-oriented environment.

Skills

Customer service

Cash handling

Multitasking

Attention to detail

In-person communication

Education

High School Diploma or GED

Job description

Acara Solutions is seeking a Relationship Banker - Member Account Specialist in Depew, NY. This front-line, member-facing role will onboard new members, open accounts, and help with account questions and transactions.

You’ll meet members in person and respond to calls and emails to ensure smooth service. You’ll work Mon-Fri 9am-5pm with occasional Saturdays; with 3+ years of customer service and cash handling, you’ll thrive in a collaborative, people-first environment that values accuracy and