Relationship Banker - Member Account Specialist

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

Acara Solutions is seeking a Relationship Banker - Member Account Specialist in Depew, NY. This front-line, member-facing role will onboard new members, open accounts, and help with account questions and transactions.

You’ll meet members in person and respond to calls and emails to ensure smooth service. You’ll work Mon-Fri 9am-5pm with occasional Saturdays; with 3+ years of customer service and cash handling, you’ll thrive in a collaborative, people-first environment that values accuracy and

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 1+ years of hands-on cash handling experience.
• Ability to travel between both branch locations.

Responsibilities

• Open an average of 8-10 new member accounts daily.
• Onboard new members and explain credit union ownership benefits.
• Identify member needs and recommend appropriate products and services.
• Assist with account questions, troubleshooting, and issue resolution.
• Handle 10-15 calls daily, return voicemails, and respond to member inquiries.
• Support online banking, digital services, and electronic transactions.
• Manage a high volume of interactions, assisting 40-50 members per day.
• Process teller transactions, including deposits, withdrawals, transfers, loan payments, and check cashing.
• Maintain an accurate cash drawer and follow cash-handling and audit procedures.
• Follow credit union policies, procedures, and compliance requirements.
• Support daily branch operations and assist team members as needed.
• Protect confidential member information.
• Contribute to a positive, collaborative, team-oriented environment.

Skills

Customer service

Cash handling

Multitasking

Attention to detail

In-person communication

Education

High School Diploma or GED

Job description

Relationship Banker - Member Account Specialist

• Category: Admin - Customer Service / Call Center
• Job Type: Direct Placement
• Duration: Direct Placeme

Job Title:Teller

Location:Depew, NY

Employment Type:Direct Hire

Compensation:$21.75/HR to $23.50/HR

Schedule:Monday-Friday 9AM to 5PM with rotational Saturdays with team (Once a month)

About the Opportunity:

The Member Account Specialist is a front-line, member-facing role responsible for onboarding new members, opening new accounts and helping serve existing members with account setups and questions. Daily work will involve meeting with members in person, as well as answering phone calls and email/online inquiries.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You'll Do:

• Open an average of 8-10 new member accounts daily
• Onboard new members and explain credit union ownership benefits
• Identify member needs and recommend appropriate products and services
• Assist with account questions, troubleshooting, and issue resolution
• Handle 10-15 calls daily, return voicemails, and respond to member inquiries
• Support online banking, digital services, and electronic transactions
• Manage a high volume of interactions, assisting 40-50 members per day
• Process teller transactions, including deposits, withdrawals, transfers, loan payments, and check cashing
• Maintain an accurate cash drawer and follow cash-handling and audit procedures
• Follow credit union policies, procedures, and compliance requirements
• Support daily branch operations and assist team members as needed
• Protect confidential member information
• Contribute to a positive, collaborative, team-oriented environment

Job Requirements

What You'll Bring:

• High School Diploma or GED required; some college coursework preferred
• 3+ years of customer service experience
• 1+ years of hands-on cash handling experience
• Strong multitasking and problem-solving skills
• Ability to remain calm, friendly, and accurate in a fast-paced environment
• Comfortable engaging with members in person and over the phone
• Strong attention to detail and accuracy
• Ability to travel between both branch locations

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.