Member Relationship Banker

EVERWISE CREDIT UNION; New Buffalo (MI); On-site; USD 21,878 - 31,159; Full time

Job summary

Everwise Credit Union in New Buffalo, MI is seeking a Member Service Representative to deliver high-quality service across a broad range of financial transactions. The role emphasizes cash handling, account maintenance, opening new accounts, and promoting credit union products to meet member needs.

You will build relationships, support the Member Contact Center, and participate in outreach to drive referrals while maintaining confidentiality and accuracy in a fast-paced environment.

Qualifications

• Excellent interpersonal and communication skills in a professional setting.
• Cash handling and financial transaction accuracy with confidentiality.
• Willingness to promote products and build member relationships.

Responsibilities

• Provide high level member service with accuracy and timeliness.
• Handle cash transactions, account maintenance, and opening new accounts.
• Operate an ITM and support the MCC to assist members.
• Meet referral and sales goals by identifying member needs.
• Assist with outbound calls, prospecting, and campaigns where appropriate.
• Maintain confidentiality and adhere to policy and security standards.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Needs-based selling

Computer skills

Physical lifting

Education

High School Diploma or GED

Tools

Computer applications

Job description

Everwise Credit Union in New Buffalo, MI is seeking a Member Service Representative to deliver high-quality service across a broad range of financial transactions. The role emphasizes cash handling, account maintenance, opening new accounts, and promoting credit union products to meet member needs.

You will build relationships, support the Member Contact Center, and participate in outreach to drive referrals while maintaining confidentiality and accuracy in a fast-paced environment.