Member Experience Banker: Grow Relationships & Solutions

Verve, a Credit Union; Appleton (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Verve, a Credit Union in Appleton, WI, seeks a Member Experience Advisor I to serve as a member ambassador across in-person, phone, and digital channels, handling transactions and opening consumer accounts.

You will explain features, adhere to regulations, identify opportunities to deepen relationships, and support growth while maintaining compliance and delivering friendly, professional service.

Qualifications

• High school diploma or equivalent is required.
• Minimum six months in customer service or cash handling.
• Basic knowledge of financial products and regulations preferred.
• Ability to learn core banking systems.

Responsibilities

• Greet members and provide a welcoming environment.
• Process member transactions including deposits, withdrawals, loan payments, and checks.
• Explain account features and regulatory terms in clear language.
• Open and service consumer deposit accounts.
• Take applications for credit cards and unsecured loans.
• Balance cash drawer and follow security procedures.
• Assist members with digital banking tools.
• Participate in branch outreach to promote Verve.

Skills

Interpersonal skills

Attention to detail

Explain financial concepts clearly

Microsoft Office proficiency

Reliability and attendance

Saturday availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Verve, a Credit Union in Appleton, WI, seeks a Member Experience Advisor I to serve as a member ambassador across in-person, phone, and digital channels, handling transactions and opening consumer accounts.

You will explain features, adhere to regulations, identify opportunities to deepen relationships, and support growth while maintaining compliance and delivering friendly, professional service.