Member Experience Banker

Verve, a Credit Union; Oshkosh (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Verve, a Credit Union, seeks a courteous Member Experience Advisor I to serve as a member ambassador across Oshkosh and Neenah branches. You will process transactions, open deposit accounts, and take applications for credit products while explaining features in clear language.

This entry-level role supports regional staffing, adheres to policy and regulatory requirements, and looks for opportunities to deepen member relationships and grow Verve's presence in the community.

Qualifications

• High school diploma or equivalent required.
• Minimum six (6) months of customer service, retail banking, or cash handling experience.
• Basic knowledge of financial products, services, and regulations preferred.

Responsibilities

• Greet members promptly and professionally, creating a welcoming environment.
• Process member transactions including deposits, withdrawals, loan payments, cash advances, check cashing, and official checks.
• Verify endorsements, signatures, and proper identification; always maintain confidentiality.
• Open and close all standard consumer deposit accounts, adding, changing, or removing beneficiaries and Payable on Death designations as requested.
• Clearly explain consumer account summaries, product features, and regulatory terms in language members understand.
• Handle "Red Flag" identity theft prevention procedures accurately.
• Assist members with digital banking tools and problem resolution.
• Adapt to varying branch procedures, layouts, and workflows while maintaining consistency in service quality.

Education

High school diploma or equivalent

Job description

Verve, a Credit Union, seeks a courteous Member Experience Advisor I to serve as a member ambassador across Oshkosh and Neenah branches. You will process transactions, open deposit accounts, and take applications for credit products while explaining features in clear language.

This entry-level role supports regional staffing, adheres to policy and regulatory requirements, and looks for opportunities to deepen member relationships and grow Verve's presence in the community.