Member Experience Banker

Central One Federal Credit Union; Westborough (MA); On-site; USD 26,000 - 34,000; Full time

Job summary

Central One Federal Credit Union in Westborough, MA is seeking a Non-Exempt Member Service Specialist to assist members with deposits, withdrawals, transfers, and loan services. You will balance cash drawers, handle ATM transactions, process disclosures, and support branch operations while promoting CUSO products and cross-selling to meet member needs.

Requirements include a high school diploma and 1–3 years in customer service or a loan role; you must be accurate, ethical, and able to travel to

Qualifications

• High school diploma required.
• 1-3 years of customer service or loan-department experience.
• Ability to cross-sell and interact professionally.
• Analytical decision-making and fast-paced accuracy.
• Proficiency with office machines and MS Word/Outlook.

Responsibilities

• Assist members with deposits, loans, and account services.
• Balance cash drawers and daily ATM cash inventory.
• Promote and support CUSO services and cross-sell.
• Provide disclosures and document processing for loans.
• Travel to branches as needed.

Skills

Customer service

Loan knowledge

Cross-selling

Supervisory capacity

Analytical skills

Microsoft Word/Outlook

Education

High school diploma

Tools

Microsoft Word/Outlook

Job description

Central One Federal Credit Union in Westborough, MA is seeking a Non-Exempt Member Service Specialist to assist members with deposits, withdrawals, transfers, and loan services. You will balance cash drawers, handle ATM transactions, process disclosures, and support branch operations while promoting CUSO products and cross-selling to meet member needs.

Requirements include a high school diploma and 1–3 years in customer service or a loan role; you must be accurate, ethical, and able to travel to