Member Experience Banker

Scu-Credit-Union; East Walpole (MA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation time

Sick/Personal time

401(k) employer matching

Tuition reimbursement

11 paid holidays

Job summary

SCU Credit Union in Massachusetts is seeking a Universal Banker to deliver outstanding customer service, process transactions, and support daily branch operations. You’ll help members with deposits, explain products, and ensure a compliant, secure banking experience.

The role emphasizes building lasting relationships, educating members on digital tools, and collaborating with teammates to reach branch sales and service goals. Competitive benefits and generous training accompany the opportunity.

Qualifications

• Strong cash handling, customer service, communication, and interpersonal skills.
• Working knowledge of banking operations, products, and regulations.
• Ability to work independently and within a team.
• Ability to apply strong analytical skills in reviewing information and data.

Responsibilities

• Process deposits, payments, and other banking transactions.
• Build and deepen member relationships through proactive engagement and needs-based conversations.
• Educate members on digital banking tools and services.
• Resolve account inquiries and provide exceptional customer service.
• Refer members to appropriate specialists for additional services.
• Support daily operations, branch opening/closing, and assist with loan processing.
• Support branch sales and service goals through strong member relationships.

Skills

Cash handling

Customer service

Communication

Interpersonal skills

Banking operations

Regulations

Teamwork

Analytical skills

Job description

SCU Credit Union in Massachusetts is seeking a Universal Banker to deliver outstanding customer service, process transactions, and support daily branch operations. You’ll help members with deposits, explain products, and ensure a compliant, secure banking experience.

The role emphasizes building lasting relationships, educating members on digital tools, and collaborating with teammates to reach branch sales and service goals. Competitive benefits and generous training accompany the opportunity.