Member Experience Associate (Part-Time) — Free Gym Access

YMCA of the Roses; Weigelstown (PA); On-site; USD 14,000 - 18,000; Part time

Benefits offered by this job

FREE access to fitness centers and泳s

Discounts on YMCA programs and lessons

FREE Child Watch services (up to 3 hrs

Job summary

Bob Hoffman Dover YMCA is seeking a part-time Welcome Desk Associate to create a positive first impression for members, guests, and visitors. The role covers check-ins, registrations, and information delivery with a focus on helpful customer service.

Ideal candidates have cash handling, strong communication, and the ability to multitask in a fast-paced setting. CPR/First Aid/AED certification or the ability to obtain it is required.

Qualifications

• Customer service or hospitality experience preferred.
• Cash-handling and transaction-processing experience.
• Strong computer skills and ability to learn membership systems.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to multitask effectively in a dynamic environment.
• CPR, First Aid, and AED certification required or ability to obtain.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Welcome members, guests, and program participants with friendly, professional customer service.
• Answer phone calls, respond to inquiries, and connect individuals with the appropriate programs, services, or staff members.
• Manage member check-ins, verify account information, and support facility security procedures.
• Process memberships, program registrations, merchandise sales, and payments accurately.
• Share information about YMCA programs, events, and membership opportunities using available resources and promotional materials.
• Support membership growth through tours, program recommendations, and follow-up communications.
• Resolve member concerns professionally and escalate issues when necessary.
• Complete shift-change procedures, daily reports, and closing tasks to ensure smooth operations.
• Maintain accurate records while using membership management software and other computer systems.

Skills

Customer service

Cash handling

Computer skills

Communication

Multitasking

CPR First Aid AED

Bilingual English/Spanish

Job description

Bob Hoffman Dover YMCA is seeking a part-time Welcome Desk Associate to create a positive first impression for members, guests, and visitors. The role covers check-ins, registrations, and information delivery with a focus on helpful customer service.

Ideal candidates have cash handling, strong communication, and the ability to multitask in a fast-paced setting. CPR/First Aid/AED certification or the ability to obtain it is required.