Welcome Desk Associate

YMCA of the Roses; York (York County); On-site; USD 14,000 - 17,000; Part time

Benefits offered by this job

Free fitness access

Program discounts

Free child watch

Job summary

Arthur J. Glatfelter YMCA in York, PA is seeking a friendly Welcome Desk Associate (part-time) to serve as the first point of contact for members and guests. You will handle check-ins, memberships, registrations, and front desk operations in a fast-paced, community-focused setting.

Ideal candidates will have at least six months in customer service and strong computer skills. CPR/First Aid/AED certification is required or obtainable, and bilingual English/Spanish skills are preferred.

Qualifications

• High school diploma or GED required.
• Six months of customer service, hospitality, retail, or sales experience preferred.
• Strong computer skills, including Microsoft Office and POS systems.
• Excellent communication, multitasking, and problem-solving abilities.
• CPR, First Aid, and AED certification required or ability to obtain.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Welcome members, guests, and visitors with exceptional customer service and professionalism.
• Manage member check-ins, answer questions, and provide information about YMCA programs, services, and facility amenities.
• Respond to phone calls and inquiries in a courteous and efficient manner.
• Process memberships, program registrations, point-of-sale transactions, payments, and receipts accurately.
• Promote YMCA memberships, programs, and events while assisting prospective members with enrollment opportunities.
• Conduct tours and help introduce visitors to YMCA offerings.
• Maintain accurate records using membership management systems and Microsoft Office applications.
• Support shift-change procedures, closing responsibilities, and front desk organization.
• Assist in maintaining a safe and secure environment by following YMCA policies and emergency procedures.
• Provide support during facility emergencies, including AED and 911 response situations as appropriate.

Skills

Customer service

Hospitality experience

Retail experience

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

POS systems

Job description

Welcome Desk Associate (Part-Time)

Arthur J. Glatfelter YMCA | York, PA
$10.00-$12.00 per hour

Be the First Connection to a Great YMCA Experience

The Arthur J. Glatfelter YMCA is seeking a friendly, dependable, and customer-focused Welcome Desk Associate to help create a positive experience for every member, guest, and visitor. In this role, you'll serve as the first point of contact while supporting membership services, program registration, and front desk operations in a fast-paced, community-centered environment.

Essential Responsibilities

• Welcome members, guests, and visitors with exceptional customer service and professionalism.
• Manage member check-ins, answer questions, and provide information about YMCA programs, services, and facility amenities.
• Respond to phone calls and inquiries in a courteous and efficient manner.
• Process memberships, program registrations, point-of-sale transactions, payments, and receipts accurately.
• Promote YMCA memberships, programs, and events while assisting prospective members with enrollment opportunities.
• Conduct tours and help introduce visitors to YMCA offerings.
• Maintain accurate records using membership management systems and Microsoft Office applications.
• Support shift-change procedures, closing responsibilities, and front desk organization.
• Assist in maintaining a safe and secure environment by following YMCA policies and emergency procedures.
• Provide support during facility emergencies, including AED and 911 response situations as appropriate.

Qualifications

• High school diploma or GED required.
• Minimum six months of customer service, hospitality, retail, or sales experience preferred.
• Strong computer skills, including Microsoft Office and membership or point-of-sale systems.
• Excellent communication, multitasking, and problem-solving abilities.
• Ability to build positive relationships with members, guests, and coworkers.
• CPR, First Aid, and AED certification required or ability to obtain.
• Bilingual English/Spanish skills preferred.

Compensation & Schedule

$10.00-$12.00 per hour

Part-time position with varying schedules, including:

• Days
• Evenings
• Weekends
• Some holidays

Benefits

• FREE access to fitness centers and pools at all YMCA of the Roses locations.
• Discounts on YMCA programs and lessons.
• FREE Child Watch services (up to 3 hours per day while working, when available).

What You'll Love About This Role

Every shift brings new opportunities to connect with members and families. From welcoming someone to their first visit, helping a parent register for a program, or assisting a long-time member with their daily check-in, you'll play a key role in creating a positive and welcoming atmosphere. You'll work in a dynamic environment where exceptional service, teamwork, and community impact come together every day.

Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.