Member Experience Associate I

VALLEY COMMUNITIES CREDIT UNION; Stevens Point (WI); On-site; USD 22,000 - 23,000; Full time

Job summary

Valley Communities Credit Union is hiring a Member Service Representative I in Stevens Point, WI. The role focuses on delivering a positive member experience while handling transactions for checking, savings, and borrowing accounts. You’ll verify transactions with members and support other staff to ensure smooth service.

The position emphasizes building relationships with members and maintaining professional client interactions in a full-time, regular branch setting.

Qualifications

• Experience in delivering customer service in financial services or retail environments.
• Ability to handle financial transactions accurately and securely.

Responsibilities

• Serve as Member Service Representative I (MSR).
• Demonstrate efficiency with financial transactions for checking, savings, and borrowing members: receives funds, posts transactions and pays out funds as requested.
• Verbally confirm intended transactions with members to assure needs are met and minimize redoing.
• Identify and propose solutions to improve members’ financial future.
• Support other staff within the branch.
• Establish and maintain professional business relations with members through a wide variety of customer service and clerical tasks related to MSR I duties.

Job description

Valley Communities Credit Union is hiring a Member Service Representative I in Stevens Point, WI. The role focuses on delivering a positive member experience while handling transactions for checking, savings, and borrowing accounts. You’ll verify transactions with members and support other staff to ensure smooth service.

The position emphasizes building relationships with members and maintaining professional client interactions in a full-time, regular branch setting.