Member Service Representative I

VALLEY COMMUNITIES CREDIT UNION; Stevens Point (WI); On-site; USD 22,000 - 23,000; Full time

Job summary

Valley Communities Credit Union is hiring a Member Service Representative I in Stevens Point, WI. The role focuses on delivering a positive member experience while handling transactions for checking, savings, and borrowing accounts. You’ll verify transactions with members and support other staff to ensure smooth service.

The position emphasizes building relationships with members and maintaining professional client interactions in a full-time, regular branch setting.

Qualifications

• Experience in delivering customer service in financial services or retail environments.
• Ability to handle financial transactions accurately and securely.

Responsibilities

• Serve as Member Service Representative I (MSR).
• Demonstrate efficiency with financial transactions for checking, savings, and borrowing members: receives funds, posts transactions and pays out funds as requested.
• Verbally confirm intended transactions with members to assure needs are met and minimize redoing.
• Identify and propose solutions to improve members’ financial future.
• Support other staff within the branch.
• Establish and maintain professional business relations with members through a wide variety of customer service and clerical tasks related to MSR I duties.

Job description

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Member Service Representative I

Full-time Regular Member Services Stevens Point, Stevens Point, WI, US

24 days ago Requisition ID: 1118

Salary Range: $16.00 To $17.00 Hourly

Building lifelong relationships, one member at a time! Valley Communities Credit Union has been serving members for over 88 years. With our rich history, starting out in 1935, we served the employees of the Mosinee Paper Mill with a tiny office in their punch house. Growing continually over the years, we currently serve over 16,000 members in five different Central Wisconsin communities.
As an MSR I, your primary responsibilities are to ensure a positive member experience by:

• Serving as Member Service Representative I (MSR)
• Demonstrate efficiency with financial transactions for checking, savings, and borrowing members: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met and minimize redoing.
• Identifying and finding solutions to improve members’ financial future
• Supporting other staff within the branch
• Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical tasks related to MSR I duties

This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on member service. We are a highly member-focused credit union. The ideal candidate will have the ability to build relationships and rapport with members and staff.
Consistent with our rich history, we will continue to identify and place talented people into roles that best fit their background and areas of strength. Valley Communities Credit Union is an Equal Employment Opportunity.