Member Service Representative I

VALLEY COMMUNITIES CREDIT UNION; Nekoosa (WI); On-site; USD 22,000 - 23,000; Full time

Job summary

Valley Communities Credit Union in Nekoosa, WI is hiring a Member Service Representative I. The role focuses on delivering a positive member experience, performing transactions accurately, and supporting branch staff.

Ideal candidates have experience in member service and the ability to build relationships with members and colleagues. Valley Communities Credit Union values strong service skills and community involvement.

Qualifications

• Experience in member-focused roles or cash handling preferred.
• Strong communication and interpersonal skills.
• Ability to build rapport with members and staff.

Responsibilities

• Serve as Member Service Representative I (MSR).
• Process financial transactions for checking, savings and borrowing members and confirm transactions with members.
• Identify and propose solutions to improve members' financial futures.
• Support other staff within the branch.
• Establish and maintain professional relationships with members through customer service and clerical tasks.

Skills

Customer service

Cash handling

Relationship building

Communication skills

Team support

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative I

Full-time Regular Member Services Nekoosa, WI, US 1 Attachments

Salary Range: $16.00 To $17.00 Annually

Building lifelong relationships, one member at a time! Valley Communities Credit Union has been serving members for over 90 years. With our rich history, starting out in 1935, we served the employees of the Mosinee Paper Mill with a tiny office in their punch house. Growing continually over the years, we currently serve over 16,000 members in five different Central Wisconsin communities.
As an MSR I, your primary responsibilities are to ensure a positive member experience by:

• Serving as Member Service Representative I (MSR)
• Demonstrate efficiency with financial transactions for checking, savings, and borrowing members: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met and minimize redoing.
• Identifying and finding solutions to improve members' financial future
• Supporting other staff within the branch
• Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical tasks related to MSR I duties

This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on member service. We are a highly member-focused credit union. The ideal candidate will have the ability to build relationships and rapport with members and staff.
Consistent with our rich history, we will continue to identify and place talented people into roles that best fit their background and areas of strength. Valley Communities Credit Union is an Equal Employment Opportunity.

Attachments (1)

Position Information - Member Service Representative I 2026.pdf