Member Experience Associate - Gym Front Desk

HFP Shadow Creek, LLC; United States; On-site; USD 11,365 - 16,186; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance for Full-time staff

401(k) plan

Free PF Black Card gym membership

Opportunities for growth

Job summary

HFP Shadow Creek, LLC is hiring a Member Service Representative to provide exceptional service to club members and guests at Planet Fitness locations. The role involves greeting customers, answering inquiries, and maintaining club cleanliness.

The ideal candidate has strong customer service skills and is dependable, with opportunities for growth and benefits like health insurance for full-time staff. Must be 18+ and able to pass a background check.

Qualifications

• 6-12 months of face-to-face customer service experience preferred.
• Punctual and dependable with a solid work ethic.
• Basic computer proficiency.

Responsibilities

• Greet members and guests with confidence and professionalism.
• Anticipate needs and deliver efficient customer service.
• Handle phone inquiries in a friendly manner.
• Perform cleaning and sanitizing of club equipment.

Skills

Customer service skills

Communication skills

Problem-solving skills

Self-starter

Job description

HFP Shadow Creek, LLC is hiring a Member Service Representative to provide exceptional service to club members and guests at Planet Fitness locations. The role involves greeting customers, answering inquiries, and maintaining club cleanliness.

The ideal candidate has strong customer service skills and is dependable, with opportunities for growth and benefits like health insurance for full-time staff. Must be 18+ and able to pass a background check.