Member Experience Associate - Front Door & Security

BJ's Wholesale Club; Gainesville (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s memberships

Generous PTO

Flexible health benefits

401(k) with match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is hiring for a team member role that emphasizes outstanding member service, loss prevention procedures, and adherence to club standards. The position involves daily engagement with members, basic math tasks, and use of handheld devices to support operations.

Employees receive weekly pay, access to free BJ’s memberships, a robust PTO program, diverse health benefits, a 401(k) with company match, and an employee stock purchase plan. Eligibility varies by position.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to receipts and verifying high value items.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Job description

BJ’s Wholesale Club is hiring for a team member role that emphasizes outstanding member service, loss prevention procedures, and adherence to club standards. The position involves daily engagement with members, basic math tasks, and use of handheld devices to support operations.

Employees receive weekly pay, access to free BJ’s memberships, a robust PTO program, diverse health benefits, a 401(k) with company match, and an employee stock purchase plan. Eligibility varies by position.