Fitness Club Member Experience Specialist

Planet Fitness Franchising, LLC; Gahanna (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

Planet Fitness Franchising, LLC in Ohio is seeking a full-time Front Desk Associate. You will work one weekend day with a shift from 6am to 2pm, greeting members, processing sign-ups, and assisting guests with inquiries.

You will handle front desk tasks, take tours for prospective members, update member records, and help maintain a clean, safe club environment. A positive, punctual attitude and basic computer skills are essential.

Qualifications

• Customer service background preferred
• Basic computer proficiency required
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability are a must
• Exceptional customer service skills; able to interact positively with members and coworkers
• Strong listening skills with empathy and problem solving
• Diplomacy in all interactions and appropriate language

Responsibilities

• Greet members and guests with exceptional service
• Answer phones and assist callers with questions
• Check IDs and member barcodes into the system
• Sign up new members
• Give tours of the club to prospective members
• Update member accounts as needed
• Address member questions and concerns promptly and escalate when needed
• Maintain cleanliness and safety of the club
• Sanitize restrooms, locker rooms, equipment and gym floor
• Stock supplies in locker rooms and report broken items

Skills

Customer service

Basic computer proficiency

Fitness passion

Positive attitude

Punctuality

Active listening

Diplomacy

Education

High School diploma / GED

Job description

Planet Fitness Franchising, LLC in Ohio is seeking a full-time Front Desk Associate. You will work one weekend day with a shift from 6am to 2pm, greeting members, processing sign-ups, and assisting guests with inquiries.

You will handle front desk tasks, take tours for prospective members, update member records, and help maintain a clean, safe club environment. A positive, punctual attitude and basic computer skills are essential.