Weekend Front Desk & Member Services — Fitness Club

Planet Fitness Franchising, LLC; Hilliard (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Flexible schedule

Free uniforms

Training & development

Wellness resources

Employee discounts

Job summary

Planet Fitness Franchising, LLC is seeking a friendly Front Desk Associate in Ohio. The role requires open weekend availability and involves greeting members, answering calls, signing up new members, and giving tours of the club.

Responsibilities include updating member accounts, addressing questions professionally, and maintaining a clean, safe club environment. Prior customer service experience and a positive attitude are essential for success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health is preferred.
• Upbeat and positive attitude at all times.
• Punctuality and reliability are a must.
• Exceptional customer service skills; interact professionally with members and coworkers.
• Strong listening and problem-solving skills.
• Diplomatic in all interactions with appropriate behavior and language.
• High School diploma or GED equivalent preferred.
• Must be 18 years or older.

Responsibilities

• Greet members and guests with exceptional customer service.
• Handle front desk tasks: answer phones, process sign-ups, and guide tours.
• Update member information and respond to questions promptly.
• Refer complex issues to Club Manager as needed.
• Maintain cleanliness and safety in the club.
• Ensure lockers and restrooms are stocked and tidy.
• Report broken or missing amenities to Club Manager.
• Follow Lost and Found procedures and return items.

Skills

Customer service

Computer basics

Fitness enthusiasm

Punctuality

Professional communication

Education

High School diploma/GED

Job description

Planet Fitness Franchising, LLC is seeking a friendly Front Desk Associate in Ohio. The role requires open weekend availability and involves greeting members, answering calls, signing up new members, and giving tours of the club.

Responsibilities include updating member accounts, addressing questions professionally, and maintaining a clean, safe club environment. Prior customer service experience and a positive attitude are essential for success.