Member Experience Associate: Cash & Service Excellence

Wright-Patt Credit Union Inc.; Reynoldsburg (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Wright-Patt Credit Union Inc. is seeking a Member Experience Representative I to deliver exceptional service and accurately process cash and inquiries for members.

This role emphasizes engaging with members, following established service standards, and proactively identifying opportunities to support members’ financial needs. Key duties include handling cash transactions, answering questions, referring suitable products, and maintaining compliance with security and policies.

Qualifications

• Customer service mindset
• Ability to handle cash and inquiries
• Strong communication and listening
• Attention to risk and policy adherence
• Team player with detail orientation

Responsibilities

• Provide exceptional member service and process transactions accurately (cash checks, deposits, withdrawals, inquiries).
• Proactively refer products and services to help members achieve financial goals.
• Follow policies and controls to mitigate risk and report gaps to leadership.
• Balance cash drawer at start and end of shift and perform end-of-day tasks.
• Answer phones and assist with miscellaneous duties as needed.

Job description

Wright-Patt Credit Union Inc. is seeking a Member Experience Representative I to deliver exceptional service and accurately process cash and inquiries for members.

This role emphasizes engaging with members, following established service standards, and proactively identifying opportunities to support members’ financial needs. Key duties include handling cash transactions, answering questions, referring suitable products, and maintaining compliance with security and policies.