Member Experience Associate I — Cash & Service Expert

Wright-Patt Credit Union; Dayton (OH); On-site; USD 26,000 - 39,000; Full time

Job summary

Wright-Patt Credit Union in Dayton, Ohio, seeks a Member Experience Representative I to deliver exceptional service and efficiently process member transactions. You will engage with members, answer inquiries, and promote appropriate financial products to enhance relationships.

The role requires cash handling, strong keyboarding and software skills, and a background in retail service. This full-time position offers hourly pay and standard work hours in a financial services environment.

Qualifications

• Must have a High School Diploma or equivalent or ten (10) years equivalent work experience.
• Some post-secondary education is preferred.
• Must be able to learn and apply a variety of software applications.
• Must have accurate keyboarding skills.
• Prior experience in a retail service environment to include cash handling and member service preferred.

Responsibilities

• Provide extraordinary member service by being knowledgeable and engaging with members, processing transactions accurately (cash checks, deposits, withdrawals, etc.).
• Proactively identify and refer suitable products and services to members.
• Ensure compliance with policies, procedures, and risk controls.
• Balance the cash drawer at start/end of shift and perform end-of-day duties.
• Perform miscellaneous duties such as answering phones and maintaining supplies.

Skills

Keyboarding skills

Software applications

Cash handling

Member service

Retail service experience

Physical stamina

Education

High School Diploma or equivalent

Some post-secondary education

Job description

Wright-Patt Credit Union in Dayton, Ohio, seeks a Member Experience Representative I to deliver exceptional service and efficiently process member transactions. You will engage with members, answer inquiries, and promote appropriate financial products to enhance relationships.

The role requires cash handling, strong keyboarding and software skills, and a background in retail service. This full-time position offers hourly pay and standard work hours in a financial services environment.