Member Experience Associate

Buckeye Valley Family YMCA; Newark (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Buckeye Valley Family YMCA in Newark, OH is seeking an Entry Level, Part-Time Member Services position. You will provide friendly customer service to members and guests, promote memberships and programs, and keep the service area organized.

You will enroll new members, process renewals, and register program participants, while handling registrations in the POS system and reconciling cash drawers. A professional appearance and teamwork are essential.

Qualifications

• High school diploma and/or at least two years of related experience.
• Experience working with children and diverse populations.
• Knowledge of word processing, spreadsheet and database programs.
• CPR, First Aid, AED and O2 certifications must be obtained within 90 days.
• Certifications must be kept current throughout employment.

Responsibilities

• Deliver excellent, timely and courteous customer service to members, guests, and program participants.
• Enroll new members, process membership renewals and register program participants.
• Enter membership and program registrations into the point of sale system.
• Accurately reconcile daily cash drawer with receipt system reports.
• Maintain a clean, supplied and organized member service desk.
• Provide administrative support to staff as needed.

Skills

Customer service

Data entry

POS system

Cash handling

Education

High school diploma

Two years related experience

Tools

MS Word

Excel

Database programs

Job description

Buckeye Valley Family YMCA in Newark, OH is seeking an Entry Level, Part-Time Member Services position. You will provide friendly customer service to members and guests, promote memberships and programs, and keep the service area organized.

You will enroll new members, process renewals, and register program participants, while handling registrations in the POS system and reconciling cash drawers. A professional appearance and teamwork are essential.