Member Experience Specialist

Buckeye-Valley-Family-Ymca; Newark (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Buckeye-Valley-Family-Ymca in Newark, OH is seeking an on-site Member Services Associate to deliver friendly, efficient service to members, guests and program participants. You will enroll new members, renewals, register participants and maintain accurate records in the POS system.

Responsibilities include handling cash, reconciling daily totals, keeping the service desk organized, distributing mail, and providing administrative support to staff.

Qualifications

• Provide excellent customer service to members, guests, and program participants.
• Process memberships and registrations with accuracy.
• Enter data into POS and membership systems.
• Maintain a clean, organized service desk; assist with mail distribution.
• Complete required trainings and certifications in a timely manner.

Responsibilities

• Enroll new members and process renewals and registrations.
• Answer member questions and resolve concerns promptly.
• Maintain knowledge of membership policies and fee structures.
• Accurately reconcile cash drawer with POS reports.
• Provide administrative support to staff as needed.

Job description

Buckeye-Valley-Family-Ymca in Newark, OH is seeking an on-site Member Services Associate to deliver friendly, efficient service to members, guests and program participants. You will enroll new members, renewals, register participants and maintain accurate records in the POS system.

Responsibilities include handling cash, reconciling daily totals, keeping the service desk organized, distributing mail, and providing administrative support to staff.