Membership Experience Specialist - Hilliard YMCA

DeKalb Health; Hilliard (OH); On-site; USD 16,531 - 20,664; Part time

Job summary

YMCA Columbus in Hilliard, OH is seeking a part-time Membership Experience Specialist to welcome members, learn names, and support membership processes including payments and renewals. The role includes guiding guests through programs and services and contributing to a welcoming branch environment.

The position requires a high school diploma and at least two years of related experience, plus basic computer skills and strong interpersonal abilities to relate to diverse community members.

Qualifications

• High school diploma and at least two years of related experience and/or training.
• Basic computer skills (word processing, spreadsheets, databases).
• Ability to relate effectively to diverse groups of people from all backgrounds.

Responsibilities

• Greet members and guests, learn names, and make them feel welcome.
• Scan membership cards and assist with access and enrollment tasks.
• Explain membership options, payments, renewals, and program information to members and guests.
• Maintain accurate cash handling and transaction records; balance cash drawer.
• Provide facility tours and follow up with prospective members.
• Keep the Welcome Desk clean, organized, and stocked.
• Follow YMCA policies and procedures and respond to emergencies.

Skills

People skills

Basic computer skills

Customer service

Interpersonal communication

Education

High school diploma

Job description

• Location 4515 Cosgray Road,Hilliard, OH, 43026,United States
• Base Pay $13.00 / Hour
• Job Category Membership
• Employee Type Part Time

Contact information

• Name Julia Scholl
• Email [e-mail]

Description

• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.
• Scans membership cards of all entering the building; makes members feel welcome by learning and using their names when they enter and exit facility; grants access to facility
• Based on computer system scan results; conveys information about membership related to payments or renewals to member upon entry to the building.
• Maintains accurate records of transactions and shift activity; this includes but is not limited to: completing cash, check and credit sales accurately using computer system, providing change and receipts, and maintaining accurate records of transactions and shift activity to balance a cash drawer.
• Helps members to connect with one another to form friendships.
• Provides information about the Y (including membership, program, facility, services, financial assistance, etc.) to callers, guests and members.
• Provides facility tours in person or over the phone to prospective members, follows up with prospects in a timely manner, sells memberships to guests according to the procedures & policies provided in training & by supervisors including collecting all required information for accurate records & database management, completes required outreach to members as directed, and places memberships on hold or performs membership cancellations in accordance with training, policies and procedures.
• Ensures that the Welcome Desk is clean, orderly, welcoming, and adequately stocked to provide for members’ needs.
• Follows YMCA policies and procedures; responds to emergency situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and distance vision. The noise level in the work environment is usually moderate.

Requirements

QUALIFICATIONS:

• High school diploma and at least two years of related experience and/or training
• Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic computer skills such as knowledge of word processing, spreadsheet and database programs.
• Proven track record of developing authentic relationships with others.
• Must complete all required Welcome Desk and Daxko trainings in first 30 days
• CPR, First Aid, AED and O2 certifications must be obtained within 90 days
• Must keep certifications current throughout employment.
• All staff must complete the Y’s safety training through their Kronos checklist and all applicable paperwork in the checklist prior to their first day of work.

Summary

Works with new and existing members to ensure they feel welcome and supported, while developing a sense of connection both with the Y cause and other members. Membership Experience Specialists will serve our community in a multitude of ways, by working as a team to create a branch environment and culture that embodies the Y’s mission of strengthening spirit, mind and body.