Member Experience Architect

Y-12 Credit Union; Maryville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Y-12 Credit Union is seeking a Member Experience Consultant (MXC) to build relationships, solve problems, and guide members through financial decisions. You will engage with members to understand needs, open accounts, process transactions, and handle service requests with professionalism and care.

This role focuses on creating confident, personalized experiences that help members feel supported and informed, encouraging trust and long-term loyalty within the credit union community.

Responsibilities

• Build relationships with members and help them navigate their financial needs.
• Open accounts, process transactions, and assist with a variety of service requests.
• Identify opportunities to connect members with products and services that may improve their well-being.
• Resolve problems, answer questions, and take ownership of helping members find solutions.
• Deliver service that is professional, accurate, and genuinely helpful.

Job description

Y-12 Credit Union is seeking a Member Experience Consultant (MXC) to build relationships, solve problems, and guide members through financial decisions. You will engage with members to understand needs, open accounts, process transactions, and handle service requests with professionalism and care.

This role focuses on creating confident, personalized experiences that help members feel supported and informed, encouraging trust and long-term loyalty within the credit union community.