Member Experience Consultant: Banking Guidance & Impact

Y-12 Credit Union; Maryville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Y-12 Credit Union in Maryville, Tennessee seeks a Member Experience Consultant (MXC) to build relationships, answer questions, and guide members through financial decisions. You’ll listen, assess needs, and help members feel confident about banking decisions.

You will open accounts, process transactions, resolve problems, and connect members with products and services that improve their financial well-being, delivering professional and helpful service in every interaction.

Responsibilities

• Build relationships with members and help them navigate their financial needs.
• Open accounts, process transactions, and assist with a variety of service requests.
• Identify opportunities to connect members with products and services that may improve their financial well-being.
• Resolve problems, answer questions, and take ownership of helping members find solutions.
• Deliver service that is professional, accurate, and genuinely helpful.

Job description

Y-12 Credit Union in Maryville, Tennessee seeks a Member Experience Consultant (MXC) to build relationships, answer questions, and guide members through financial decisions. You’ll listen, assess needs, and help members feel confident about banking decisions.

You will open accounts, process transactions, resolve problems, and connect members with products and services that improve their financial well-being, delivering professional and helpful service in every interaction.