Member Experience Consultant: Banking with Impact

Y-12 Credit Union; Middlesborough (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Y-12 Credit Union in Middlesborough, KY seeks a Member Experience Consultant (MXC) to build relationships, solve problems, and help members feel confident about their financial decisions. Through every interaction, you'll provide everyday banking services and help members feel supported.

You will identify opportunities to connect members with products and services that fit their goals, while delivering professional, accurate, and genuinely helpful service that encourages lasting trust and

Qualifications

• Build relationships with members and help them navigate financial needs.
• Open accounts, process transactions, and handle service requests.
• Identify opportunities to connect members with products and services that fit their goals.

Responsibilities

• Build relationships with members and help them navigate their financial needs.
• Open accounts, process transactions, and assist with service requests.
• Identify opportunities to connect members with products and services that may improve their financial well‑being.
• Resolve problems, answer questions, and take ownership of helping members find solutions.
• Deliver service that is professional, accurate, and genuinely helpful.

Skills

Relationship building

Customer service

Communication

Job description

Y-12 Credit Union in Middlesborough, KY seeks a Member Experience Consultant (MXC) to build relationships, solve problems, and help members feel confident about their financial decisions. Through every interaction, you'll provide everyday banking services and help members feel supported.

You will identify opportunities to connect members with products and services that fit their goals, while delivering professional, accurate, and genuinely helpful service that encourages lasting trust and