Member Experience Consultant: Banking Builds Confidence

Y-12 Credit Union; Clinton (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Y-12 Credit Union in Clinton, TN seeks a Member Experience Consultant (MXC) to build relationships, solve problems, and help members feel confident about their financial decisions. Through every interaction, you'll open accounts, process transactions, and connect members with products and services that fit their needs, delivering professional, accurate, and genuinely helpful service.

If you enjoy helping people and can communicate clearly while earning trust, this role offers a meaningful way to

Qualifications

• You enjoy helping people and finding solutions.
• You communicate clearly, build trust naturally, and genuinely enjoy connecting with others.
• Most importantly, you believe great service is about understanding a person's needs, not just completing a transaction.

Responsibilities

• Build relationships with members and help them navigate their financial needs.
• Open accounts, process transactions, and assist with a variety of service requests.
• Identify opportunities to connect members with products and services that may improve their financial well-being.
• Resolve problems, answer questions, and take ownership of helping members find solutions.
• Deliver service that is professional, accurate, and genuinely helpful.

Job description

Y-12 Credit Union in Clinton, TN seeks a Member Experience Consultant (MXC) to build relationships, solve problems, and help members feel confident about their financial decisions. Through every interaction, you'll open accounts, process transactions, and connect members with products and services that fit their needs, delivering professional, accurate, and genuinely helpful service.

If you enjoy helping people and can communicate clearly while earning trust, this role offers a meaningful way to