Member Experience Advocate I

Members Choice Credit Union (Houston, TX); Lake Jackson (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Members Choice Credit Union in Lake Jackson, TX, seeks a Member Advocate to deliver outstanding member service, accurately processing transactions, and resolving account issues to meet members' financial needs.

The role requires strong communication, adherence to MCCU policies, and active participation in branch operations and community relations. Training and development are encouraged to continuously improve service levels.

Qualifications

• Two or more years of experience in member service or financial services.
• Excellent cash handling and time management skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide prompt, professional, accurate service and support to members and associates while following MCCU's member-centric standards.
• Process transactions, resolve account issues, and answer questions within approved authority.
• Open memberships (IRA, Business accounts, Fiduciary, POA) and issue debit cards; explain account options and collect required documentation.
• Maintain member account information and perform maintenance including fraud claims and debt/loan maintenance.

Skills

Member service excellence

Cash handling

Time management

Verbal & written communication

Problem solving

Tools

Microsoft Office

Job description

Members Choice Credit Union in Lake Jackson, TX, seeks a Member Advocate to deliver outstanding member service, accurately processing transactions, and resolving account issues to meet members' financial needs.

The role requires strong communication, adherence to MCCU policies, and active participation in branch operations and community relations. Training and development are encouraged to continuously improve service levels.