Member Advocate Team Lead: Branch Coaching & Impact

Members Choice Credit Union; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Members Choice Credit Union is seeking a Full Time Admin Support Worker in Houston, TX. The role focuses on delivering exceptional member service, processing financial transactions accurately, and supporting branch management with scheduling, coaching, and operations.

The position requires at least a high school diploma and 3+ years of banking or credit union experience, with strong communication skills and proficiency in MS Office.

Qualifications

• High school diploma or GED required.
• Three or more years of bank or credit union experience in a similar role.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide prompt, professional service to members and associates within policy.
• Process transactions and resolve account issues.
• Open new memberships and issue debit cards.
• Balance end of day and research out-of-balance conditions.
• Assist branch management with coaching and audits.
• Maintain member information and perform account maintenance.

Skills

Member service

Time management

Cash balancing

Communication skills

Problem solving

Team collaboration

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Word

Job description

Members Choice Credit Union is seeking a Full Time Admin Support Worker in Houston, TX. The role focuses on delivering exceptional member service, processing financial transactions accurately, and supporting branch management with scheduling, coaching, and operations.

The position requires at least a high school diploma and 3+ years of banking or credit union experience, with strong communication skills and proficiency in MS Office.