Member Services Advocate

TEKsystems; Phoenix (AZ); Híbrido; USD 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive paid training program

Hybrid work schedule

Direct-hire opportunity

Strong career growth opportunities

Collaborative team environment

Resumo da oferta

TEKsystems is seeking a Member Services Advocate in Phoenix, AZ for a direct-hire, full-time role with a hybrid work arrangement. The position focuses on delivering concierge-level customer service, guiding members through service requests and claims intake, and maintaining accurate records in a fast-paced environment.

Ideal candidates have strong customer service experience, excellent communication, and the ability to multitask across systems.

Qualificações

• Strong customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and navigate multiple systems.
• Comfort handling phone-based customer interactions throughout the day.
• Strong problem-solving and active listening skills.
• Proficiency with Microsoft Office and computer applications.

Responsabilidades

• Deliver exceptional customer service via phone, email, and other communication channels.
• Build strong relationships through empathy, active listening, and professionalism.
• Assist members with service inquiries, requests, and claims intake.
• Accurately document customer interactions and resolutions.
• Navigate multiple systems and applications in a fast-paced environment.
• Identify solutions while creating a positive member experience.

Conhecimentos

Communication

Interpersonal skills

Multitasking

Phone-based service

Problem solving

Microsoft Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Member Services Advocate

Scottsdale, AZ | Hybrid (3 Days Onsite / 2 Days Remote)

Direct Hire | Full-Time

Start Date: November 9, 2026

Make an Impact While Building a Long-Term Career

Are you passionate about helping people and creating exceptional customer experiences? Join a growing organization known for delivering concierge-level service and supporting customers through some of life's most important moments.

We're seeking customer-focused professionals who enjoy problem-solving, building relationships, and making a meaningful impact every day.

Member Services Advocate Job Description:

As a Member Services Advocate, you'll serve as a trusted point of contact for members, providing guidance through service requests and claims intake while delivering empathetic, high-quality support.

Responsibilities include:

• Delivering exceptional customer service via phone, email, and other communication channels
• Building strong relationships through empathy, active listening, and professionalism
• Assisting members with service inquiries, requests, and claims intake
• Accurately documenting customer interactions and resolutions
• Navigating multiple systems and applications in a fast-paced environment
• Identifying solutions while creating a positive member experience

Member Services Advocate Training Schedule: Monday-Friday, 7:00 AM - 4:00 PM

Member Services Advocate Post-Training Schedule: May be as late as 10:00 AM - 7:00 PM

Member Services Advocate Required Experience:

• Strong customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and navigate multiple systems simultaneously
• Comfort handling phone-based customer interactions throughout the day
• Strong problem-solving and active listening skills
• Proficiency with Microsoft Office and computer applications

Highly Transferable Backgrounds Include:

• Call Center
• Banking & Financial Services
• Hospitality
• Retail
• Healthcare Administration
• Insurance
• Education
• Other customer-facing service industries

Insurance or claims experience is a plus, but not required.

Why Join?

• Direct-hire opportunity with long-term stability
• Comprehensive paid training program
• Hybrid work schedule
• Strong career growth and advancement opportunities
• Collaborative and supportive team environment
• Opportunity to positively impact customers every day

Whether you're coming from hospitality, retail, banking, healthcare, or another service-focused industry, this role offers an excellent opportunity to grow your career while making a meaningful difference.

Job Type & Location

This is a Permanent position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.