Member Experience Associate Full-Time

Ymcadetroit; Royal Oak, Northern (MI, KY); Hybrid; USD 24,000 - 36,000; Full time

Job summary

South Oakland Family YMCA in Royal Oak, MI is hiring a Full Time Member Experience Associate to greet members, assist guests, and uphold the YMCA’s service standards. You will handle inquiries, direct visitors to programs, and contribute to a welcoming environment.

The role emphasizes strong communication, reliability, and teamwork, with a focus on delivering exceptional member support in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service in a busy environment.
• Strong organizational and communication skills; friendly, outgoing, detail-oriented.

Responsibilities

• Greet members and guests and address their concerns over the phone and in person.
• Keep a neat, organized front desk and direct members to programs.
• Provide a warm welcome and uphold YMCA core values.
• Perform other duties as assigned by Supervisor.

Skills

Customer service

Typing

Excellent communication

Education

High school diploma

Job description

South Oakland Family YMCA, 1016 W. 11 Mile Road, Royal Oak, Michigan, United States of America

Job Description

Posted Friday, August 28, 2026 at 4:00 AM

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than just a job—you’ll enjoy a career with the chance to make a lasting difference in the lives of those around you.

FIND A CAREER THAT MAKES A DIFFERENCE WITH A JOB AT THE Y!

Now Hiring Full Time Member Experience Associates at the South Oakland Family YMCA

YMCA Employee Benefits

• FREE Family Membership & Discounted Access to Programs
• Flexible Scheduling
• Family-friendly Work Environment
• Employee Assistance Program & Retirement Plan

General Function

The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.

Education/Experience/Training/Certifications

• At minimum, a high school diploma or equivalent (18+ years of age)
• Experience in customer service, preferably in a busy atmosphere, and typing knowledge
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.

Job Duties & Responsibilities

• Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
• Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
• Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
• Performs other assigned duties as directed by Supervisor

Abilities & Skills

• Ability to participate in all physical aspects of the position.
• Ability to sit and stand from a seated position when interacting with members.

The YMCA of Metropolitan Detroit (“YMCA”) is an equal opportunity employer and seeks to be an inclusive and welcoming environment for all. The YMCA does not discriminate in recruitment, hiring or other terms or conditions of employment on the basis of race, color, gender, gender identity, sex, age, religion, national origin, genetic information, ethnicity, height, weight, marital status, sexual orientation, disability, military status or application or any other basis protected by state, federal or other applicable law.

The YMCA of Metropolitan Detroit is committed to ensuring the safety and well‑being of children in our programs. We hold all staff, regardless of position, to the highest possible standards. We require all staff to be screened regularly and sign a code of conduct. All staff will be monitored when interacting with program participants. We take any inappropriate interactions between program participants and with staff very seriously and will fully cooperate with authorities in any case of abuse.